Platform Terms and Conditions of Use ye9

"ye9 Platform" refers to the website, mobile app, and all online services operated under the ye9 brand, accessible via the official domain ye9.st. "Member" or "User" refers to any individual who has registered an account and uses the services provided by ye9. "Company" refers to the management and operators of the ye9 platform.

"Account Balance" refers to the total funds held in a member's account at any given time, excluding any bonus amounts that have not yet met the wagering requirements. "Games" refers to all types of betting activities available on the ye9 platform, including live casino, video slots, fish shooting games, and sports betting.

All official communications between ye9 and its members will be conducted in Bahasa Melayu or English through designated channels. ye9 reserves the right to decline membership applications or terminate any account without providing specific reasons, subject to management's discretion.

To register a ye9 account, you must meet all of the following requirements without exception:

• Be at least 18 years old on the date of registration.
• Not currently prohibited by any local authority from participating in betting activities.
• Registering with accurate, complete, and up-to-date personal information — including your full name as per your official identification document.
• Do not register on behalf of another person or use another person's identity.
• Have not previously held a ye9 account that was terminated due to a breach of terms.

Ye9 conducts a Identity Verification (KYC) strict requirements. You may be asked to submit a copy of your identity card (MyKad), bank statement, or proof of address document at any time. Failure to provide the required documents within the stipulated timeframe may result in temporary account suspension until the verification process is complete.

You are solely responsible for ensuring that your account information — including your password — is kept secure and not shared with anyone. ye9 recommends enabling two-factor authentication (2FA), available in your account settings, for an additional layer of protection.

Ye9 supports a variety of payment methods suited for users in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, ShopeePay, and selected cryptocurrencies. All deposits are credited to your account within seconds once the transaction is confirmed by the payment provider.

Deposit Terms:

• The minimum deposit amount is as stated on the Deposit for each payment method.
• All deposits must be made using a payment method registered in your own name.
• Ye9 does not accept third-party deposits under any circumstances.
• Ye9 reserves the right to request proof of ownership of a payment method before processing any withdrawal.

Withdrawal Terms:

• Withdrawals can only be made to a bank account or eWallet registered under the same name as your ye9 account.
• Withdrawals will be processed once all required security checks have been completed by the ye9 team.
• Ye9 reserves the right to request additional KYC verification before processing withdrawals that exceed certain limits.
• Any withdrawal suspected to be linked to fraud or money laundering will be placed on hold pending investigation.

Ye9 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to specific wagering requirements that must be fulfilled before any withdrawal from the bonus balance can be made.

• Bonuses may only be claimed by eligible members in accordance with the conditions of each promotion.
• Ye9 reserves the right to withdraw any bonus granted if misuse, multiple account ownership, or fraud is suspected.
• Wagering requirements must be met within the specified validity period. Unused bonuses will expire automatically upon the end of the validity period.
• The use of automated software (bots) or any unauthorized method to fulfill wagering requirements is strictly prohibited.
• Ye9 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

For more information on currently available promotions, please visit the Promotions us. More detailed terms and conditions for each individual promotion are also included there.

All games available on the ye9 platform — including Live Casino, video slots, fish shooting games, and sports betting — are operated in accordance with the rules set by their respective game providers. ye9 uses a Random Number Generator (RNG) certified by independent international bodies to ensure fair play across all games.

• The outcome of all games is final once confirmed by the system. ye9 is not liable for any losses resulting from internet connection failures on the member's end.
• In the event of a technical disruption caused by ye9's system, affected bets will be refunded to the member's account.
• Ye9 reserves the right to void any bet placed based on incorrect odds or outcomes resulting from a technical error.
• The minimum and maximum betting limits for each game are as displayed within the respective game interface.

Ye9 members are expected to conduct themselves in a respectful and responsible manner while using the platform. The following actions are strictly prohibited and may result in disciplinary measures:

• Using abusive, offensive, or threatening language in any interaction with the ye9 customer support team.
• Attempting to hack, disrupt, or cause damage to the ye9 platform's technical infrastructure.
• Sharing or selling account information to third parties.
• Using the ye9 platform for money laundering or any other illegal activities.
• Colluding with other members to exploit ye9's betting or bonus systems.
• Making false claims or defaming ye9 or its staff on any public platform.

Ye9 reserves the right to pursue legal action against any individual found to be involved in fraud, money laundering, or any related criminal activity on our platform.

Ye9 reserves the right to suspend or terminate any member's account for the following reasons:

• Violation of any section within these Terms and Conditions.
• Evidence or suspicion of fraudulent activity or money laundering.
• Holding multiple accounts.
• Failure to submit the requested KYC documents within the stipulated timeframe.
• Upon request by the relevant authorities.

Members may also request to close their own account at any time by contacting the ye9 customer support team. Any remaining real-money balance (excluding bonuses) will be returned after the necessary review is completed, provided no breaches of terms are identified.

A self-exclusion program is also available for members who wish to take a break from the platform for a set period. For more information, please refer to the Responsible Gaming us.

Ye9 takes member privacy seriously. All personal information collected during the registration process and platform use is stored securely using 256-bit SSL encryption and high-standard security protocols.

Your personal information will not be sold, shared, or disclosed to third parties without your consent, except in the following cases:

• When required by law or upon instruction from the relevant authorities.
• For the purpose of verifying identity and processing financial transactions through trusted payment providers.
• To prevent fraud or illegal activity involving the use of the ye9 platform.

For full details on how we collect, store, and use your personal data, please read our Privacy Policy our full policy.

To the fullest extent permitted by applicable law, ye9 shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our platform, including but not limited to:

• Loss of funds resulting from normal betting activity.
• Service disruptions due to scheduled or unplanned system maintenance.
• Losses due to internet connection failure on the member's end.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.

Ye9 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being published on this page. The "Last Updated" date at the top of this document will be revised to reflect the date of the latest amendment.

It is your responsibility to review this page periodically to stay informed of the latest terms governing your use of the ye9 platform. Continued use of the ye9 platform following any amendments constitutes full acceptance of the revised terms.

If you have any questions about these Terms and Conditions, please contact the ye9 customer support team via Live Chat, available 24 hours a day, 7 days a week. You may also browse the frequently asked questions on the FAQ us for immediate assistance.