Ye9 is committed to protecting the privacy of every member who uses our platform. This document explains in detail how we collect, use, store, and protect your personal information — in line with international data protection best practices and the needs of users in Malaysia.
Before reading this policy in full, here are the key principles that underpin how ye9 handles the personal information of every member.
All data transmitted between your device and ye9 servers is protected by bank-grade 256-bit SSL encryption. This means your personal and financial information cannot be read by any unauthorised party during the data transmission process.
Member personal data is stored in databases protected by layered security protocols, strict access controls, and 24-hour monitoring. Only authorised staff with a legitimate operational need may access member data.
Ye9 has never and will never sell, rent, or disclose members' personal information to third parties for marketing or business purposes without your explicit consent. Your privacy is your right, not a commodity to be traded.
Ye9 members have the full right to review, update, or request deletion of their personal data at any time. We provide a straightforward and responsive process for all privacy-related requests from members.
In the event of any incident involving member data, ye9 is committed to notifying affected members within a reasonable timeframe and taking immediate remedial action to minimise any negative impact.
Ye9 uses cookies solely to enhance the user experience, keep the login function active, and analyze platform usage patterns on an aggregate basis. We do not use third-party cookies to track your activity on other websites.
Ye9 collects your personal information through several channels as you interact with our platform. This data collection is necessary to enable us to provide a secure, seamless service that meets your needs as a member.
Below are the categories of information we collect, along with their purposes and methods of collection:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Information | Full name, national identification number (MyKad), date of birth, gender | Registration form, KYC process |
| Contact Information | Phone number, email address, residential address | Registration form, profile updates |
| Financial Information | Bank account number, bank name, eWallet details | Deposit and withdrawal processing |
| Usage Data | IP address, device type, login records, game history | Automatically during platform use |
| Communication Data | Live chat conversation records, support emails | Interactions with customer support |
Note: ye9 only collects information that is strictly necessary for the stated purposes. We do not collect sensitive data such as your health information or religious beliefs.
The personal information we collect is used solely for legitimate and transparent purposes. ye9 does not use your data for any purpose that conflicts with this Privacy Policy. The following are the primary purposes for which your data is used:
If ye9 wishes to use your data for any new purpose not stated in this document, we will obtain your consent in advance or provide sufficient notice before such use begins.
Ye9 does not sell personal information of members to any third party. However, in the course of operating the platform, we may need to share certain data with trusted service providers in the following situations:
All third-party service providers who receive ye9 member data are bound by strict data confidentiality agreements and are only permitted to use such data for the specified purposes.
Ye9 continuously invests in cybersecurity infrastructure to ensure our members' personal data remains protected at all times. The security measures we implement include:
While no security system can be guaranteed 100% foolproof, ye9 takes all reasonable and practical steps to protect your data from unauthorized access, disclosure, alteration, or destruction.
You also play an important role in keeping your account secure. ye9 recommends that you always use a strong and unique password, enable two-factor authentication (2FA), and never share your login credentials with anyone.
Cookies are small text files stored on your device when you visit the ye9 website. We use cookies for various purposes that help enhance your experience on our platform:
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect certain functionality on the ye9 platform.
Ye9 retains your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as long as required to comply with applicable legal obligations.
Specifically, our data retention policy is as follows:
When data is no longer needed, ye9 will delete or anonymise it securely to ensure it cannot be recovered or reused.
As a ye9 member, you have the following rights regarding your personal information. ye9 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal information in our records.
You may request deletion of your personal data, subject to any legal data retention obligations binding on us.
You have the right to request that we restrict the processing of your data under certain circumstances provided by law.
You have the right to receive your data in a machine-readable format for transfer to another service where applicable.
You have the right to object to the processing of your data for certain purposes, including direct marketing.
To exercise any of the above rights, please contact the ye9 customer service team via Live Chat, available 24 hours a day. We will process your request within a reasonable timeframe.
The ye9 platform is exclusively for individuals aged 18 years and above. ye9 does not intentionally collect or process any personal information from individuals under the age of 18.
If we determine that we have collected data from an underage individual without proper verification, the account in question will be terminated immediately and the data will be deleted as soon as possible.
Ye9 conducts strict age verification as part of the KYC process to ensure that no underage individuals are able to register an account on our platform. If you are aware that someone under the age of 18 has registered an account at ye9, please notify us immediately.
The ye9 platform may contain links to websites or services operated by third parties, such as game providers integrated with our platform. This Privacy Policy applies solely to the ye9 platform.
Ye9 is not responsible for the privacy practices or content of third-party websites. We encourage you to carefully read the privacy policies of other websites you visit, as their privacy practices may differ from those of ye9.
Ye9 reserves the right to modify or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform enhancements. The "Updated" date at the top of this document will always reflect the most recent amendment date.
For amendments deemed material or significant, ye9 will endeavour to notify members via in-platform notifications or email before the changes take effect. Continued use of the ye9 platform after any amendment constitutes your acceptance of the updated terms.
We encourage you to review this page periodically to stay informed about how ye9 protects your personal information. Please also read Terms and Conditions us to understand the full agreement governing your use of the ye9 platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us through the following channels:
The ye9 Data Protection Officer (DPO) team will endeavour to respond to all privacy-related enquiries within 5 business days. For more complex issues, a longer resolution period may be required, but we will keep you informed of the progress of your request throughout.
You may also refer to the FAQ us for instant answers to frequently asked questions about ye9 account privacy and security.